Freshservice is a SaaS-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. It provides plug and play ITIL that complies with best practices without the need for expensive consultations or expert opinions.
Its key functionalities include a robust ticketing system, accessible knowledge base, asset discovery, and CMDB. Moreover, the software is equipped with capabilities, such as, vendor management, incident management, problem management, change management and release management.
Freshservice also offers gamification module, the Arcade. This module enables IT agents to score points and gamify IT chores, which ultimately leads to improved productivity and efficiency.
Freshservice Demo - https://www.youtube.com/watch?v=S855J5wFyik